Frequently Asked Questions

Shipping 

  • What shipping method do you offer
  • Where do you ship? 

Order Issues 

  • What does“pre-shipment” mean?
  • My tracking shows delivered, but I never received it. What can I do?
  • Why has my order been returned to pepper?
  • What happens if my package is  lost or stolen 
  • See more

Updating Your Order 

  • Can I cancel or edit my order? 
  • Can I change my shipping address?

Return Policy & FAQs

  • What is the return policy for international orders?
  • What is your Return & Exchange policy?
  • How do I make a Return & Exchange?
  • Where can I expect my refund?
  • See more

Sizing & Fit

  • My bra didn't fit. What size should I try next?
  • How do I know what size to get?
  • How do I know my bra fits?
  • Common fit issues & solution 

Product FAQs

  • How does the fit compare with other brand?
  •  What materials and fabrics do you use?
  • How should I care for my bras?
  • How does the e-gift card work?